Service Fees
Our Service Fees
At Alifa Group, we believe in complete transparency. Our pricing follows the official NDIS Pricing Arrangements and Price Limits set by the National Disability Insurance Agency (NDIA) , so you can be confident our rates are fair, regulated, and consistent with national standards. There are no hidden fees, just straightforward pricing that helps you get the most from your NDIS plan.
Alifa Group is an NDIS Registered Provider. As a registered provider, our pricing is fully governed by the NDIS Pricing Arrangements and Price Limits. This gives you added confidence, accountability, and peace of mind when choosing your supports.
NDIS pricing & our service rates
At Alifa, we keep things clear and simple. Our service fees adhere to the official NDIS Pricing Arrangements and Price Limits, so you can be confident that our rates are fair and in line with national standards. As a registered NDIS provider, we are fully accountable to the NDIA, which means greater protection and consistency for you. There are no hidden costs, just transparent, easy-to-understand pricing that supports you to get the most from your plan.
For the most current rate information, please refer to the official NDIS Pricing Arrangements and Price Limits or contact our team directly, we’re always happy to walk you through what’s covered under your plan.
Cancellation policy
We understand that life doesn’t always go to plan. If you need to cancel or reschedule a support, we ask for at least 7 days’ notice wherever possible. This helps us manage our team’s scheduling and continue delivering reliable, consistent support to all participants.
When a cancellation fee applies
A cancellation fee of 100% of the scheduled support cost may be charged where:
- A participant does not attend a scheduled support session without reasonable notice
- Cancellation is made with less than 7 days' notice
This is applied in line with the NDIS Pricing Arrangements and Price Limits.
Why 7 days?
A 7-day notice period allows us to fairly compensate our support workers for shifts lost to late cancellations. This helps us retain a skilled, committed team who are ready to deliver safe, high-quality, person-centred care, every time.
We always aim to work with you if your circumstances change, so please reach out as early as possible.
Disclaimer
The NDIA may update its Pricing Arrangements and Price Limits at any time. While Alifa Group endeavours to keep this information accurate and current, it should not be solely relied upon as definitive pricing. For the most up-to-date rates, please refer to the official NDIS Pricing Arrangements and Price Limits or contact us directly.
Alifa Group reserves the right to update service fees at any time to reflect changes made by the NDIA or adjustments to our operations. By engaging our services, you acknowledge and consent to the application of updated pricing as notified.
Have questions about your supports or funding?
Our friendly team is happy to walk you through your options and help you understand your plan.